Emerging issue - DVD/CD drives disappear after upgrade from Vista x64 with Windows 7 Beta build 7000

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Saturday, January 10. 2009

Emerging issue - DVD/CD drives disappear after upgrade from Vista x64 with Windows 7 Beta build 7000

This has to do with the digital signatures of certain 3rd party drivers. The typical error message you will see after upgrade is: "Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)"

This will not happen if you do a fresh install of Windows 7 Beta build 7000 64-bit.

To workaround the issue for now, press [F8] on boot and disable driver signature checking if you need access in the short term before a fix is available.

Do you have iTunes installed? Most likely, it is the curse of GearASPIWDM that iTunes uses. You can fix this by uninstalling and reinstalling iTunes. Another way, if you don't burn CD/DVDs with iTunes, is to strip the filters off like I outlined here in 2006.

Posted by Aaron Tiensivu in 7, Microsoft, Windows OS at 15:05 | Comments (5) | Trackbacks (0)

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If you have iTunes installed uninstall and reinstall it. I had this same issue and I tracked it down to GEARAspiWDM.sys which is installed by iTunes. The reinstall brought my DVD Burner back to life.

#1 AirmanPika on 2009-01-11 04:27 (Reply)

Aaron, also posted this question on the technet forum. Basically, I have tried your advice listed above, and my DVD drive still does not show up/work. I ran through the process of disabling the driver signature checking, and that is when I receive the following error message (under the properties of my DVD drive in device manager): "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)."

I am really puzzled by the whole issue. Unfortunately, this is one of many issues that I am experiencing with W7, and I am hoping to reinstall Vista on my PC. I have a recovery DVD, but until I fix this issue at hand, I am not sure what to do. I thank you for your help in advance.

#1.1 RJS on 2009-01-11 17:13 (Reply)

Indeed, by uninstalling the itunes from my computer solved the problem! thanks!

#2 Martin on 2009-01-12 01:28 (Reply)

Try these instructions:

http://support.microsoft.com/default.aspx?scid=kb;en-us;314060

It only happens for people that upgraded.

#3 LoungeFly on 2009-01-14 14:25 (Reply)

I assembled a new computer and did a fresh install I am still getting this (error code 52) usb camera, netcard, and a DVD burner.

#4 George on 2009-01-29 17:56 (Reply)

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