SAV's Rtvscan.exe holding user profiles hostage on terminal servers

I'm seeing this a lot with Symantec Anti-Virus Corporate Edition v10.1 and it isn't limited to just one site. It tends to happen when users log off a Windows 2003 SP1 server and for some reason, RTVSCAN.EXE will not release those registry keys. UPHClean kicks in at that point, which typically makes it a non-issue outside of event log spamming.

Posted by Aaron Tiensivu at 14:53 | Comments (4) | Trackbacks (0)

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Our TS is set up on 2003SP1 with Zenworks volatile DLU.

We are having this issue, with SAV 10, but it sometimes holds onto the local profile copy, which foils the roaming profile and causes havoc. Any suggestions would be greatly appreciated.

#1 eric roberts on 2006-11-20 14:19 (Reply)

We are seeing this issue as well. We have Citrix and SAV 10.1.5.5000. There are some profiles that are not updating properly.

#2 Brad Smith on 2007-01-02 13:37 (Reply)

http://entkb.symantec.com/security/output/n2006090708312648.html

#3 Kevin on 2007-08-02 11:19 (Reply)

The new version 10.1.6.6010 is supposed to fixes this issue. I'm going to have to install this version on all citrix servers as well to fix this issue.

#4 Anonymous on 2007-08-22 21:28 (Reply)

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